Services at Voice Connect

Giving you the 'Know How'

Even though the products within our portfolio have been designed to be user friendly, the range of features and versatility requires full training.

Voice Connect offers a complete training program included in the price of a system. This ensures that you derive the optimum benefit from the product(s). Furthermore, a help desk is available to offer advice for any specific questions or problems that may arise on a day to day basis.

Our dedicated account management team, are also on hand to help with your inquiries. A proactive approach has been adopted to ensure that further training courses are held each year, to re-fresh or train you on new or existing product features.

Maintenance Cover

3 Levels of Comprehensive Maintenance Cover

A comprehensive maintenance contract is available with three levels of cover ranging from office hours to complete cover over twenty four hours a day, three hundred and sixty five days a year.

The three levels of maintenance cover are:

  • Standard cover means 0900 to 1700 hours UK time Monday to Friday excluding Bank or Public Holidays in England;
  • Premier Cover means 0800 to 2000 hours
    7 days per week, excluding Christmas Day, Boxing Day and New Years Day;
  • Premier Plus Cover means 24 hour cover
    7 days a week including Christmas Day and New Years Day.