Boston surgery makes it easier for patients to get in touch

Westside Surgery in Boston has launched a series of new measures designed to make it much easier for their patients to get in touch. The most recent initiative is the introduction of a new phone system known as Patient Partner which enables patients to call the surgery at any time of the night or day to book or cancel appointments. The service is due to go live at the surgery on Tuesday 16th February.  Together with the online booking and prescription ordering service and late night opening on Monday and Tuesday evenings, Patient Partner will make it much easier for surgery’s 8000 patients to access its services.

Patient Partner, which is already working successfully at another surgery in the area, complements Westside Surgery’s online booking and prescription service, SystmOnline.  Patient Partner has been specially designed by telecoms company Voice Connect to ease the problems that patients can face when trying to contact their local surgery by phone, offering increased choice in how and when appointments are made.

“We are always keen to listen to what our patients want and the introduction of an automated system offers a great way of improving communication and choice for patients,” explains Bronya Glet, Practice Manager at Westside Surgery. “Patient Partner is very easy to use: it detects spaces in the doctors’ diaries and allows the patient to choose the appointment time which best suits them by pressing a button on their touch tone phone.”

“Naturally our patients may still call and speak with a receptionist if they wish,” comments Bronya. “However, this new service enables them to bypass reception and call at anytime. This is particularly convenient for our working patients, including those who work unsociable hours. It will also release time for our receptionists to attend to patient care.  We are confident that it will be a great bonus for both patients and staff at Westside.”

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