Voice Connect has launched a new survey service for GPs’ surgeries. Engineers at the Groby based unified communications specialists Voice Connect have designed the service for GPs who want feedback from patients to help improve access and services.

As part of the Patient Participation Groups initiative that has been set up by the coalition government, GPs are rewarded for getting feedback from their patients regarding the quality of service provided. However, the cost of reaching large numbers of patients from representative groups is difficult to achieve. The new automated survey service has been designed to make the whole process quicker and cheaper.

“We’ve worked with many areas of the NHS for more than two decades, but GPs have been a large focus for our business over the past eight years,” says Voice Connect’s Managing Director Stefan Olsberg. “This new service is a simple way to collect patient views with minimum cost and work. Because of its automated collection facility, the service almost completely eliminates staff involvement.”

The new survey module allows patients to answer automated questions about the performance of a surgery during a phone call or using a touch screen in the surgery. Surveys can be anonymous, and all results are automatically compiled into one central database. GPs receive £1.10 per patient registered at the surgery in both this and the next financial year.

The system can also be set to flag up special ‘at risk’ areas. For example, if a patient indicates that they are a heavy smoker, once they have completed the questionnaire they can be directed to reception to find out about stop smoking sessions offered by the surgery.

Established in 1991, Voice Connect has worked closely with PCTs and GPs’ surgeries across the UK for over 20 years. The company provides a range of unified communication solutions for doctors’ surgeries, including their popular automated telephone appointment booking system Patient Partner as well as Medical Messenger and Smart Mail, a mailing service developed especially for GP surgeries.

 

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