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Smart Clinic: ‘all walk-in clinics should have this installed’ says Streatham Hill Health Centre

The clinic managers at Streatham Hill Health Centre felt that installing an automated registration and triage system such as Smart Clinic would be a positive move, improving patient access and promoting self management amongst its users. However, given the sensitive nature of clients’ medical issues, they also had some concerns about how secure people would feel using the service and whether the uptake would justify its installation.

Elizabeth is delighted with the way that the system is working and feels that it has achieved all that they had hoped for and more. ‘Smart Clinic has more than lived up to our expectations. We have used it successfully for auditing purposes and it has also helped us to fulfil the Department of Health drive to increase access for young people. In fact, the Smart Clinic initiative has been particularly well received by our young clients. In addition, we have found it simple to make ongoing changes according to client need/feedback to ensure that the system fully meets our requirements.’

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