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‘Patient Partner is a marvellous system’ says Kingthorne Group Practice

Patient access is a problem for many GP surgeries and is also an issue that has been identified by the government. Senior staff at the Kingthorne Group Practice decided to install an automated appointment booking system in order to reduce the number of calls into the reception team and to offer their patients increased flexibility in making appointments. “We felt that using Patient Partner would enable us to give our patients a better service, as well as reducing pressure on our reception team,” explains Practice Manager, Alison Maw. “We were keen to offer them the opportunity to book their appointments at any time of day as we felt this would improve patient access. However, we did have some concerns prior to going ahead, mainly about how much our patients would use the system.”

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