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Early bird surgery finds Patient Partner excellent, user friendly technology

Staff at Davenport House had been working for several years with their patient participation group on ways of improving access to services. As  part of this commitment, the number and timings of appointments had increased, including the introduction of early bird surgeries between 7am and 8am. However, telephone access and booking remained problematic. The two practice managers and partners worked with the patient participation group and the PCT to tackle concerns about the morning call congestion and decided to introduce a 24 hour automated booking system.

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