Even though the products within our portfolio have been designed
to be user friendly, the range of features and versatility requires
full training.

Voice Connect offers a complete training program included in the price of a system. This ensures that you derive the optimum benefit from
the product(s). Furthermore, a help desk is available to offer advice for any specific questions or problems that may arise on a day to day basis.

Our dedicated account management team, are also on hand to help with your inquiries. A proactive approach has been adopted to ensure that further training courses are held each year, to re-fresh or train you on new or existing product features.

Current Training Courses Available to Clients

An outline of the training courses provided by Voice Connect are listed below. Bespoke courses are always available. Should you need to discuss any individual training needs please contact your Account Manager.

System Manager

Overview - Creating a New Class of Service - Creating a New Mailbox - Setting up Actions on a Mailbox - Setting up Schedules - Setting up a Distribution Group - Adding your own Greetings to the Opening Hours - Setting Holidays in the Opening Hours - Adding and Deleting Departments - Custom Reports - Adding New User Accounts

Advanced System Manager
Overview - Identifying voicemail server Log files - Understanding the difference between analogue and digital systems - Understanding prefixes - Checking message waiting - Using Event Search - Tracing a call from start to completion - Understanding reference numbers - Identifying SQL issues

Patient Partner
Overview - Using Patient Partner - Interaction between Patient Partner, telephone system & clinical database - Areas of responsibility for fault reporting and codebase errors - Icris overview - Changing opening hours - Creation and interpretation of reports - Desktop Integration and incoming messages

Informer for Schools
Overview - How to Import Student Details - How to Modify SMS or Email Templates - How to Create New SMS or Email Templates - How to Create New Voice Call Templates - Educational Welfare Officers - Adding Notes to a Student Record - How to Create and Use Groups - How to send an Absence Message - How to send a Message to Individual Students - How to Run a Sent Messages Report - How to Run a Sent Messages by Student Report - How to Review Sent SMS Messages via the Internet

Trust 24x7 – (Formally VC Lone Worker)
Overview - Creating Telephone Alarm Groups - Creating Desktop Alarm Groups - Configuring Loneworkers - Setting up Panic To Routes - Setting up Shift Patterns
Setting up Departments - Storing Copies of Loneworker Messages - Creating Login Accounts for the Loneworker Web - Viewing Loneworker Details - Running Loneworker Reports - Config.asp

Advanced Trust 24x7 – (Formally VC Lone Worker)
Overview - Identifying Log files - Understanding Loneworker prefixes - Using Event Search - Loneworker Reports - Tracing a call from start to completion - Loneworker System Prompts - Miscellaneous Data

VC Relay
Overview - Logging On to the Web Browser - Amending User Details - Adding a New Member - Assigning Organisational Details - Searching for an Existing Member - Amending an Existing Member’s Details - Sending out a Message - Creating a Template - Sending out a Message using a Template - Reviewing Sent Messages
Exporting Names and Addresses

ICRIS
Overview - Creating an ICRIS Class or Service - Creating an ICRIS Recording Class of Service - Creating an ICRIS Mailbox - Creating an ICRIS Recording Mailbox - Creating a Simple ICRIS Form - Creating an ICRIS Form to Collect Information From Callers - Using a Timetable within an ICRIS Form - Configuring a Mailbox to Use an ICRIS Form at Certain Times of the Day - Creating an ICRIS Form from Scratch