Voice Connect Speech Recognition provides your organisation with automated telephone processes that allow callers to route themselves (using their voice) to the person they wish to speak to, the department they need or the information they require.

Q-Master enables you to reduce the number of lost customer calls, whilst monitoring how well telephone calls are being handled by your staff. This powerful module can keep callers informed of their position, allow them to try a different department or leave a message for you to call them back.

ICRIS (Interactive Call Routing & Information Suite) offers an easy way for your organisation to help callers (internally or externally) quickly, (remove ,) find the information, person or department they want.

ICRIS lends itself perfectly to dozens of applications. Organisations put it to use to help give out information on their frequently asked questions (FAQ’s), (remove ‘) timetables and product availability etc. Uses within HR departments alone include ways to collect information on people reporting in sick, job enquiry information and even the initial stages of interviewing.

ICRIS Explorer is a bespoke piece of software offering you the chance to collate or divulge specifically requested data selected from a large choice of information.

Alpha Dialling allows the people who call your organisation to speak to the people they need, without having to be transferred to the operator. Callers can get straight through to the person they want, even when they don’t know the extension number they need.

Desktop Control is part of the Desktop Integration or Message Unification packages, giving users a new degree of flexibility over their handling of incoming live calls via their PC. Whether they are on the phone or not, they have a number of options of how they wish to deal with the call.