Call Recording is essential for any practice that runs a triage service, provides telephone consultations or whose staff have suffered from abusive patients on the phone.

Are you protecting your staff and practice from litigation?

How do you

The Medical Protection Society (MPS) recommends that health service professionals record their calls. It’s a valuable and effective tool in the drive to improve efficiency and protect against costly disputes in surgeries, health centres and hospitals.

The MPS has also recommended that the records be kept for 8 years generally and up to 25 years for maternity, child and mental health issues. What better way to keep complete records than recording your phone conversations? In addition recording offers health professionals an ‘aide memoir’ to recall important telephone discussions with colleagues or consultants.

Recording your telephone conversations is perfectly legal and will provide you with the essential security you need to function within today’s litigious society